Sauble Golf & Country Club Ltd. 

2018-2022 Accessibility Plan

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Goal

To Constantly Improve the Way

We Provide Goods, Services and

Facilities to People with Disabilities.

 

Understanding

Sauble Golf & Country Club Ltd.

understands that obligations

under the Accessibility for

Ontarians with Disabilities

Act, 2005 (AODA) and its

accessibility standards do

not substitute or limit its

obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.

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Commitment

Sauble Golf & Country Club Ltd. is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination. Sauble Golf & Country Club Ltd. is committed to complying with both the Ontario Human Rights Code and the AODA. We are committed to excellence in serving all customers including people with disabilities. Our accessible customer service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.

 

 

Assistive Devices

People with disabilities may use their personal assistive devices when accessing our goods, services or facilities.

In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure the person with a disability can access our goods, services or facilities.

 

We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods, services or facilities.

 

Communication

We will communicate with people with disabilities in ways that take into account their disability. We will work with the person with a disability to determine what method of communication works for them.

 

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public. When we cannot easily identify that an animal is a service animal, our staff may ask a person to confirm that it is indeed a service animal.

 

A service animal can usually be easily identified through visual indicators, such as when it wears a harness or a vest, or when it helps the person perform certain tasks.

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Service animals are prohibited from the following areas:

In The Kitchen

Behind The Bar

* Safe Food Handling: Grey Bruce Public Health Unit Guidelines

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Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them anywhere on our premises. Support Persons will not be charged green fees or power cart usage fees. We will notify customers of this by posting a notice in the following location(s): Pro Shop, saublegolf.com website and in the Club House

 

In certain cases, Sauble Golf & Country Club Ltd. might require a person with a disability to be accompanied by a support person for the health or safety reasons of:

    •    the person with a disability

    •    others on the premises

 

Before making a decision, Sauble Golf & Country Club Ltd. will: a)consult with the person with a disability to understand their needs b)consider health or safety reasons based on available evidence c)determine if there is no other reasonable way to protect the health or safety of the person or others on the premises. d) If Sauble Golf & Country Club Ltd. determines that a support person is required, we will waive the green fee and for the support person

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Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities Sauble Golf & Country Club Ltd. will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

 

Services/Facilities include:

Wheel Chair Ramps

Accessible Portable Washroom Facilities

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The notice will be made publicly available in the following ways: Posted on the website, in the Pro Shop and in the Club House.

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Training

Sauble Golf & Country Club Ltd. will provide accessible customer service training to:

    •    all employees and volunteers

    •    anyone involved in developing our policies

    •    anyone who provides goods, services or facilities to                   customers on our behalf.

 

Staff will be trained on accessible customer service within 2 weeks after being hired.

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Training Will Include:

    •    purpose of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard

    •    Sauble Golf & Country Club Ltd. policies related to the customer service standard

    •    how to interact and communicate with people with various types of disabilities

    •    how to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person

    •    how to use the equipment or devices available on-site or otherwise that may help with providing goods, services or facilities to people with disabilities. These include:  
power carts, wheel chair ramps and Accessible Washrooms.

    •    what to do if a person with a disability is having difficulty in accessing Sauble Golf & Country Club Ltd’s goods, services or facilities

 

Staff will also be trained when changes are made to our accessible customer service policies.

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Feedback Process

Sauble Golf & Country Club Ltd. welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns.

Customers can provide feedback in the following ways:

In person         678 Bruce Road 8, South Bruce Peninsula, ON

Via telephone 519-422-1052  or Toll Free 1-877-4-Sauble

Via email         yes@saublegolf.com

Via mail          678 Bruce Road 8, PO Box 219, Hepworth, ON

By proxy         Call 519-422-1052 to request meeting time

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Customers may also relaying feedback to staff or a support person and ask them to relay it to the Owners. All feedback, including complaints, will be handled in the following manner:

1. Feedback will be directed to the Owner

2. Customers can expect to hear back within 14 days

3. Sauble Golf & Country Club Ltd. will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, upon request.

 

Notice of Availability of Documents

Sauble Golf & Country Club Ltd. will notify the public that documents related to accessible customer service, are available upon request by posting a notice in the following locations:

The Sauble Golf Club House

The Sauble Golf Pro Shop

www.saublegolf.com

 

Sauble Golf & Country Club Ltd. will provide this document in an accessible format or with communication support, on request. We will consult with the person making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner and, at no additional cost.

 

Modifications to This or Other Policies

Any policies of Sauble Golf & Country Club Ltd. that do not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.

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2018-2022 Accessibility: Future Plans

It is the desire of the Owners of Sauble Golf & Country Club Ltd. to provide the highest level of customers service to all people, with and without disabilities. To further accommodate the needs of our customers, Sauble Golf & Country Club Ltd is developing the following services:

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